I help high-volume Shopify brands eliminate technical debt and bridge the gap between complex APIs and seamless human operations.
Adrian Jhov
Lean Six Sigma White Belt & Shopify Plus Technical Bridge.
With a background in Technical Training and E-commerce Strategy, I don't just solve tickets; I re-engineer the processes that cause them.
Currently at TaskUs, I serve as an E-commerce Specialist for global platform partners, handling the technical nuances of Shopify Plus, API connectivity, and high-stakes troubleshooting for merchants worldwide.
Specialized operational consulting for brands that have outgrown their current workflows.
Managing 1,000+ merchants. Handling checkout extensibility, custom payment routing, and complex theme configuration.
Utilizing Lean Six Sigma principles to map out operational flows and identify friction points in the supply chain.
Translating complex technical requirements for developers while ensuring business stakeholders remain focused on ROI.
Ecommerce Platform Partner Division
Direct technical consultancy for global enterprise platform partners. Responsibilities include resolving catastrophic theme/app conflicts and architecting payment flows.
Lead Technical Trainer
Led the technical readiness of over 100+ support engineers, achieving a 100% endorsement rate and significantly reducing First Contact Resolution (FCR) times.
Various Strategic Roles
Prior roles centered on technical support architecture and operational strategy, forming the baseline for high-level Shopify Plus troubleshooting and Lean Six Sigma implementations.
Enterprise Admin
Process Optima
Data Integrity
Support Arch
Frontend Logic
Backend Sync
3PL Integration
Logic Mapping
Redesigned the technical escalation workflow for a Tier 1 Shopify partner, reducing resolution times from 4.5 days to under 18 hours within the first quarter.